Contacts
Head Office:
Republic of Kazakhstan, Astana,
010000, 9 Domalak Ana Street
Contact Centre for Meter Readings and Billing: 576 580
Call Centre for Technical Issues: 620 456, +7 705 956-53-17
Billing Consultations:
576 578, Office at 11 Imanov Street
Email: esep@astrec.kz, priemzhalob@astrec.kz
Document Collection Department for Contract Conclusion:
576 579, Office at 11 Imanov Street
472 191, 7b Sauran Street
620 457, ext. 2699, 9 Domalak Ana Street
Applications and lists are available on the website under the "For Clients" section
Electricity Meter Reading Submission:
Individuals: From the 10th to the end of the month, Legal Entities: From the 24th to the end of the month.
Website: etolem.kz (by contract number);
Telegram Bot: ASTREKbot (by client number);
Call Centre: 576-580 weekdays from the 10th to the end of the month, 8:30 AM to 6:00 PM (no lunch break), via voicemail - 24/7;
E-mail for CPE (Common Property Electricity): odn@astrec.kz
Office at 11 Imanov Street: Weekdays 8:30 AM to 5:30 PM, Saturdays 9:00 AM to 1:00 PM
Electricity Meter Control (Reading, Sealing/Unsealing):
472 141 Saryarka District, 80 Abay Avenue
472 142 Nura District, 9 Domalak Ana Street
472 143 Almaty District, 4/2 Kabanbay Batyr Avenue
472 144 Baikonyr District, 80 Abay Avenue
472 145 Yesil District, 7b Sauran Street
Consultations on Meter Reading Submission via etolem.kz and Telegram Bot ASTREKbot:
620 457 ext. 3935, 3930.
Automated Electricity Metering System (AEMS) Service: 620 401.
Service Contacts
Issuance of Technical Specifications and Boundary Division Acts, Preparation of Inspection Reports, Connection Application Forms (Electricity Network Access Service):
620 456 (via voice menu, option 3), +7 701 081 6551.
Signing of Declaration (Production and Technical Service):
620 456 (via voice menu, option 4), 620 457 (ext. 3007).
Consultations on Project Documentation Coordination: 620 457 (ext. 3010).
Request for a Representative to Approve Earthworks:
Almaty, Baikonur, Saryarka Districts 620 386, 79-39-85;
Yesil, Nura Districts 472 768.
Operational Dispatch Service (Requests for Reconnection of Consumer Equipment After Repairs):
Baikonur, Saryarka Districts 620 468; WhatsApp: +7 701 081 6562
Almaty, Yesil, Nura Districts 620 438, WhatsApp +7 701 081 6561
Electrical Laboratory Allocation: 620 447
Energy Facility Acceptance Department: 620 457 (ext. 2940, 2941)
Hotline for Security Department: 620 456 (via voice menu, option 8), 620 392.
For inquiries regarding anti-corruption measures among employees of JSC "Astana-REC", please contact the Compliance Officer: 620 469 +7 701 732 89 54
Press Service:
620 456 (via voice menu, option 8),
620 457 (ext. 3320).
WhatsApp +7 771 101 9415.
Email: pressa@astrec.kz
Public Procurement Department: 620 408
Material and Technical Supply Department: 620 457 (ext. 3121, 3122)
Accounting Department: 620 457 (внутр. 2105, 2109, 2100)
Human Resources Department (Job Vacancies): 620 357
Office Management: 620 362
Reception: 620 457 ( ext. 1007)