For enquiries regarding the calculation of electricity consumption volumes
Enquiries regarding billing:
576 578, office at Imanova Street, 11
E-mail: esep@astrec.kz, priemzhalob@astrec.kz
Department for the collection of documents for contract signing:
576 579, office at Imanova Street, 11
472 191, Sauaran Street, 7b
620 457, ext. 2699, Domalak Ana Street, 9
Applications and lists available on the website in the subscribers section
Electricity meter readings submission:
Individuals from the 10th to the end of the month,
Legal entities from the 24th to the end of the month.
Website: etolem.kz (by contract number);
Telegram bot: ASTREKbot (by subscriber number);
Call centre: 576-580 on weekdays from the 10th to the end of the month from 8:30 am to 6:00 pm without a lunch break, via voice messages - 24/7;
E-mail for communal services: odn@astrec.kz
Office at Imanova Street, 11 on weekdays from 8:30 am to 5:30 pm, Saturdays from 9:00 am to 1:00 pm
Electricity meter control (readings, sealing/unsealing):
472 141 Sararyaka district, Abay Avenue, 80
472 142 Nura district, Domalak Ana Street, 9
472 143 Almaty district, Kabanbay Batyr Avenue, 4/2
472 144 Baykonur district, Abay Avenue, 80
472 145 Yesil district, Sauaran Street, 7b
Enquiries regarding the submission of readings via the website etolem.kz, Telegram bot ASTREKbot: 620 457 ext. 3935, 3930.
Automated System for Commercial Electricity Metering (ASCEM) service: 620 401.